The full version of the app can only be restored with the same user account which was created to purchase the app. Please make sure that you use your login email address.
If you bought the full version via iOS, transferring the app is no problem, since the licences are stored in the e-mail account you used while purchasing the app. Important: you must use the same login data in the app on the new device.
Here you can check which licences are stored on which e-mail account:
If you are logged in with the correct account, but you still can't restore the full version, please try the following:
- restart your phone
- clear the cache of the Google Play Store in the Android settings
- in some cases, it is necessary to log in to Google Wallet and download the app from there again
Unfortunately, this problem occurs occasionally with the Google license administrations.
If those steps don't help, please contact us via app. Click on "Help" -> scroll down to "Contact support". Please send us the invoice of the app purchase and the email address you used during the purchase. We will take care of it.
Important: If you bought the app directly through our website, please use only the Carly OBD2 Scanner, not "Carly for VAG", "Carly for Mercedes", "Carly for Porsche", etc. The stand-alone brand apps are not up to date and will be deleted soon.
If you bought "Carly for VAG", "Carly for Mercedes", "Carly for BMW", etc. separately, please restore the full version in the new Carly OBD2 Scanner.
If that doesn't help, please contact our support: https://carly.zendesk.com/hc/en-us/requests/new
If you want to know which email address you are using right now to log in to the app, go into the settings of the app and scroll down to the bottom - your email will be displayed.