You can return a newly-bought adapter within 14 days as of the delivery date. All returns sent later won't be refunded. If you believe that your adapter has a malfunction, please contact our support team for further instructions and choose "Connection" as a type of issue.
Important to note: you will receive a confirmation email as soon as your adapter arrives at our warehouse. We will process your return within 5-10 working days. The amount paid will be refunded using the same payment method you chose during the purchase.
To send the adapter back, please follow the instructions below:
EUROPE:
- Fill out this online-form in order to process your return quickly and easily
- Send your adapter to the address below:
Gate56 GmbH
Rudolf-Diesel-Str. 11
56220 Urmitz
Germany
Please note: we do not cover return shipment costs
UK:
- Fill out this online-form in order to process your return quickly and easily
- Send your adapter to the address below:
Carly Solutions GmbH
c/o Ogden Fulfilment, Unit 2, Acre Park, Dalton Lane, Keighley, BD21 4JH
Please note: we do not cover return shipment costs
USA & CANADA:
- Fill out this online-form , so that we can process your return fast and easily
- Please send the adapter to the address below:
Carly Solutions GmbH Co KG
Avini
11407 SW Amu St
Suite #W7576
Tualatin, OR 97062
USA
- Send us the tracking number for refund processing: https://carly.zendesk.com/hc/en-us/requests/new
Please note: we do not cover return shipment costs
AUSTRALIA / NEW ZEALAND
- Fill out this online-form and send the adapter to this address:
KAREN MCNAMARA
149 WALKER ROAD
MOY POCKET. QUEENSLAND. 4574
AUSTRALIA
- Send us the tracking number for refund processing: https://carly.zendesk.com/hc/en-us/requests/new
Please note: we do not cover return shipment costs
OTHER COUNTRIES
- Fill out this online-form in order to process your return quickly and easily
- Send your adapter to the address below:
Gate56 GmbH
Rudolf-Diesel-Str. 11
56220 Urmitz
Germany
Please note: we do not cover return shipment costs