Adapter: Return/Refund

  • Updated

If you would like to send the adapter back, please follow the instructions below:

 EUROPE:

  • To avoid paying for shipping, create a return label using the links below.* Find your country and fill in the form.
  • You will receive an email from DHL with the return label. Print it and tape it on the box.
  • Enclose this form in order to quickly and easily process your return: https://www.mycarly.com/files/return_form.pdf

          

USA & CANADA: 

  • Please send the adapter to the address below, using the most economical option that includes tracking number. (the costs up to 10$ are covered by us)
  • Enclose this form in order to quickly and easily process your return: https://www.mycarly.com/files/return_form.pdf
  • Send us the tracking number together with the shipping invoice and your paypal address to priority@mycarly.com so we can process a refund 

Carly Solutions GmbH Co KG
Avini
11407 SW Amu St
Suite #W7576
Tualatin, OR 97062
USA

IF YOUR COUNTRY IS NOT ON THE LIST: 

  •   Please send the adapter to the following address, using the most economical option that includes tracking number. (the costs up to 10€ are covered by us)       
  • Enclose this form in order to quickly and easily process your return: https://www.mycarly.com/files/return_form.pdf
  • Send us the tracking number together with the shipping invoice and your paypal address to priority@mycarly.com so we can process a refund 

SCA Logistik & Fulfillment GmbH
c/o Carly
Benzstraße 4
85084 Reichertshofen
Deutschland

  IMPORTANT TO NOTE:

  • Returns are processed within 5-10 working days; then you will receive a confirmation email.
  • The amount paid will be refunded using the same payment method you used when purchasing the adapter.
  • Withdrawal period is 30 days. All returns after this period will be returned to the sender. 
  • If the adapter has a malfunction, please contact our support team for further instructions.

 

*RETURN LABELS*

Austria: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_AT_CB02
Belgium: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_BE_CB02
Bulgaria: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_BG_CB02
Croatia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_HR_CB02
Cyprus: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_CY_CB02
Czech Republic: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_CZ_CB02
Denmark: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_DK_CB02
Estonia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_EE_CB02
France: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_FR_CB02
Finland: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_Fl_CB02
Germany:https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=RetourenLager01
Hungary: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_HU_CB02
Ireland: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_IE_CB02
Italy: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_IT_CB02
Lithuania: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_LT_CB02
Luxembourg: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_LU_CB02
Latvia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_LV_CB02
Malta: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_MT_CB02
Netherlands: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_NL_CB02
Poland: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_PL_CB02
Romania: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_RO_CB02
Slovakia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_SK_CB02
Slovenia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_Sl_CB02
Spain: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_ES_CB02
Switzerland:https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_CH_CB02
United Kingdom: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_GB_CB02