If you would like to send the adapter back, please follow the instructions below:
EUROPE:
- Fill out this online-form in order to process your return quickly and easily
- After you have filled out the return form, please create a return label to avoid paying shipping costs. Please follow these steps:
- Scroll down to the bottom of this page
- Find your country under the links provided at the bottom of the page
- Click on the respective link and fill in the form
- After you have submitted the form, you will receive an email form DHL with the return label
- print it and tape it on the box
Note: we do not cover shipping costs if there is a return label option for your country
3. Send your return to the address mentioned in the return label:
USA & CANADA:
- Please send the adapter to the address below, using the most economical option that includes a tracking number (the costs up to 10$ are covered by us).
- Fill out this online-form in order to process your return fast and easily
- Send the tracking number together with the shipping invoice and your paypal address to priority@mycarly.com, so we can process a refund.
Carly Solutions GmbH Co KG
Avini
11407 SW Amu St
Suite #W7576
Tualatin, OR 97062
USA
AUSTRALIA
Fill out this online-form and send the adapter to this address:
KAREN MCNAMARA
149 WALKER ROAD
MOY POCKET. QUEENSLAND. 4574
AUSTRALIA
IF YOUR COUNTRY IS NOT ON THE LIST:
- Please send the adapter to the following address, using the most economical option that includes a tracking number (the costs up to 10€ are covered by us).
- Fill out this online-form in order to process your return fast and easily
- Send the tracking number together with the shipping invoice and your paypal address to priority@mycarly.com , so we can process a refund
SCA Logistik & Fulfillment GmbH
c/o Carly
Benzstraße 4
85084 Reichertshofen
Deutschland
IMPORTANT TO NOTE:
- Returns are processed within 5-10 working days; you will receive a confirmation email as soon as your return is processed
- The amount paid will be refunded using the same payment method you chose during the purchase
- Withdrawal period is 14 days. All returns sent after this period won't be refunded
- If the adapter has a malfunction, please contact our support team for further instructions
*RETURN LABELS*
Austria: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_AT_CB02
Belgium: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_BE_CB02
Bulgaria: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_BG_CB02
Croatia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_HR_CB02
Cyprus: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_CY_CB02
Czech Republic: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_CZ_CB02
Denmark: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_DK_CB02
Estonia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_EE_CB02
France: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_FR_CB02
Finland: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_Fl_CB02
Germany:https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=RetourenLager01
Hungary: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_HU_CB02
Ireland: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_IE_CB02
Italy: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_IT_CB02
Lithuania: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_LT_CB02
Luxembourg: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_LU_CB02
Latvia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_LV_CB02
Malta: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_MT_CB02
Netherlands: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_NL_CB02
Poland: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_PL_CB02
Romania: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_RO_CB02
Slovakia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_SK_CB02
Slovenia: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_Sl_CB02
Spain: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_ES_CB02
Switzerland:https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_CH_CB02
United Kingdom: https://amsel.dpwn.net/abholportal/gw/lp/portal/iviniapps/customer/RpOrder.action?delivery=Lager_GB_CB02