Please check whether you are logged in to the App Store with the same user account that you used to purchase the App. Check here which email address was used to purchase the app: https://solutions.mycarly.com/users/request_accounts_info
Now follow this steps:
1. Scroll down inside the main menu of the App
2. Click on "Already purchased Fullversion"
3. Click on "Ok".
Important: If you have bought the app directly through our Website please use only the "Carly" App and not "Carly for VAG", "Carly for Mercedes", "Carly for Porsche", etc.