App Return Carly Website:
The cancellation right expires upon the start of the contract performance. The return of the full version of the Carly app is therefore not possible after the purchase has been completed.
If you have purchased the app license directly via Apple or Google, please cancel the auto-renewal of your subscription in your Apple / Google Play account.
App Return Apple iOS:
Please note that Apple's right of withdrawal applies to in-app purchases. Thus, Apple App Store purchases cannot be cancelled by us. Please contact Apple directly (http://reportaproblem.apple.com/)
Check this link to find out how to get a refund in Apple App Store: https://www.apple.com/shop/help/returns_refund
App Return Google Android:
Please note that in-app purchases are subject to Google's right of withdrawal. Thus, Google Play Store purchases can only be cancelled directly in the Google Play Store on your device.
Check this link to find out how you can get a refund in Google Play Store: https://support.google.com/googleplay/answer/2479637?hl=en
Due to this regulation we offer a free Lite Version of the app. The Lite Version gives you a detailed insight into what Carly has to offer, explains each function and makes sure which functions/codings are possible for your vehicle.
We have made this 100% transparent. Therefore, a refund via Carly is legally excluded for Apple and Google direct purchases.