If you have purchased the app license directly through Apple or Google, please cancel your subscription in your Apple / Google Play account.
App Return Apple iOS:
Please note that Apple's right of withdrawal applies to In-App purchases. Thus, Apple App Store purchases cannot be cancelled by us.
Please contact Apple directly (http://reportaproblem.apple.com/)
Check this link to find out how to get a refund in Apple App Store: https://www.apple.com/shop/help/returns_refund
App Return Google Android:
Please note that in-app purchases are subject to Google's right of withdrawal. Thus, Google Play Store purchases can only be cancelled directly in the Google Play Store on your device.
Check this link to find out how you can get a refund on Google Play: https://support.google.com/googleplay/answer/2479637?hl=en
Due to this regulation we have offered the free Lite Version.
The Lite Version offers a detailed insight into what Carly has to offer, explains each function and makes sure which functions/codings are possible for your vehicle.
We have made this 100% transparent.
Therefore, a refund via us is legally excluded for Apple and Google direct purchases.
App Return Carly Website:
If you have purchased the app license directly from our website, please send us the invoice and write "App Return Refund". For website purchases we offer a 14 day refund policy.
Contact Form: https://carly.zendesk.com/hc/en-us/requests/new